Associate System Engineer (Customer Success Support)
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At #Movate we have this new opportunity for tech savvy profiles!!!
As an associate, you play a key role in supporting the organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions. In this role you’ll engage with our clients and at the same time you’ll be the go-to tech savvy.
Should you accept this challenge, you will…
Assist internal teams with configuration validation in support of sales opportunities.
Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
Be involved in the Account Planning process as part of a larger team
Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team. Will have the ability to take point on simple designs where appropriate
Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
Work with established programs and sizing tools to support customer pursuits
Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.
What you’ll need to bring to this role…
2+ years of experience in customer success or B2B Customer Support within the IT industry
Technical knowledge is desirable
Advanced English level (C1)
Strong phone presence and experience in a high-volume customer interaction environment
Conscientious attitude and dependability, strengths in teamwork and communication
Ability to collect data, identify problems, establish facts and draw valid conclusions
Preparation and delivery of technical product and architecture presentations
Passion for technology and aptitude to learn new technologies
Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
Ability to handle multiple tasks and projects, in real-time scenarios
Apply critical thinking techniques to work through customer situations and interactions
Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
Salesforce.com experience helpful
Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
What we offer:
• Career Progression through Career Aspiration Management Program
• On site doctor
• Educational Discounts
• Referral bonuses
and more…
If interested, feel free to apply! https://www.linkedin.com/jobs/view/4062126924