Customer Technical Support
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Customer Tech Support – Specialists.
Location: UltraPark1, Bldg 6B, Heredia, Costa Rica
MAIN SKILLS
Onsite only workEnterprise Software Support minimum 3+ Years experience,
Familiar with Knowledge-Centered Service (KCS) methodologies, which streamlined processes and reduced resolution times by 20%
Proficient in SQL database management, including troubleshooting, optimization, and script development, which improved system efficiency by 30%
REQUIREMENTS
Dig into and understand complex technical issues related to our products and related data sources from other software providers whose data we ingest.
Useability problems, Configuration issues, Defects, Performance issues
Vendor issues affecting our products
Network type issues
Hardware issues (Phones)
Good Network troubleshooting skills/experience
Understand data storage (SQL)
Strong analytical skills (primarily be debugging new issues)
Matured and effective log file analysis routines – not just blindly dumping logs to next level (Matured approach based on time periods, cross referencing logs and events or other logs, comparing good/bad logs, working backward from the log to find the triggering events)
They need to have a passion for creating knowledge articles – KCS is our scalability plan for support, and we need staff who have a passion for documenting knowledge rather than hoarding knowledge.
Apply now https://www.linkedin.com/jobs/view/4044889324